CUSTOMER PATH CHECK
A practical website self-check for independent businesses.

Open your website on your phone. For each prompt, choose:
[ ] Yes, it is clear  [ ] It needs work  [ ] Not checked yet

1. YOUR OFFER
Can a new visitor tell what you do from the top of your homepage?
Name your main service in words your customer would use.

2. YOUR SERVICE AREA
Is it clear where you work?
Look for the towns or region you actually serve.

3. YOUR NEXT STEP
Is the main contact action easy to find on your phone?
Try spotting it without opening a menu.

4. YOUR MOBILE EXPERIENCE
Can you read and use the page comfortably on a phone?
Check for sideways scrolling, overlap and difficult taps.

5. YOUR BUSINESS INFORMATION
Can a visitor find current details and a concrete explanation of your work?
Use only genuine credentials and reviews.

6. YOUR CONTACT ROUTE
Does an enquiry, email or call reach the intended destination?
Test with details you control. Remove test enquiries afterwards.

YOUR NEXT STEP
Choose one gap. Write a specific action. Make the change and test again.

Observation: ___________________________________________________
Next action: ___________________________________________________
How I will verify it: __________________________________________

This is a self-assessment, not an automated scan, technical audit,
search ranking measurement or guarantee of customer results.
Rules version 1.0.0